Return & Refund Policy

Effective Date: March 15, 2025
Updated: November 22, 2025

At Lotz Outdoors, we value customer satisfaction and stand behind our products. If you are not completely happy with your purchase, you may be eligible for a return within 30 days of receiving your order.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

✅ Condition: Unused, unworn, and in its original condition
✅ Packaging: Returned in its original packaging with tags attached
✅ Proof of Purchase: Receipt or order confirmation is required

⚠️ Important Notes:

• Unauthorized returns will not be accepted. Contact us first before sending an item back.
• Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
• Return shipping costs will be deducted from your refund unless the item is defective or the return is due to our error.
• A restocking fee of up to 15% may apply.

📧 To initiate a return, email us at shop@lotzoutdoors.com or call 925-222-5689. We will provide a return shipping address based on your order.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please follow these steps:

1️⃣ Inspect your order immediately upon arrival.
2️⃣ Email us at shop@lotzoutdoors.com or call 925-222-5689 within 5 days of delivery.
3️⃣ Include:

• A description of the issue
• Photos of the item and packaging

We will evaluate your claim and may offer a replacement, store credit, or refund at our discretion. Return shipping will not be deducted from refunds for defective items or errors on our part.

3. Non-Returnable & Final Sale Items

The following items cannot be returned or exchanged:

🚫 Software (unless defective)
🚫 Perishable goods (e.g., food, plants)
🚫 Personalized or custom-made products
🚫 Opened or used personal care items (e.g., skincare, hygiene products)
🚫 Hazardous materials, liquids, or gases
🚫 Chemicals or liquids
🚫 Gift cards
🚫 Final sale or clearance items
🚫 Items designated by the manufacturer as non-returnable to the point of purchase, including satellite communication terminals and other equipment requiring a manufacturer-issued RMA. These items are covered by the manufacturer's warranty and return process; we will provide the manufacturer's contact information and assist you in opening a case.

📌 If you have questions about an item's eligibility for return, contact us before purchasing.

4. Exchanges

To exchange an item, contact us at shop@lotzoutdoors.com to process your exchange.

Exchange Process:
1️⃣ Email us with your order number and desired exchange item
2️⃣ We will provide return instructions and confirm availability and any fees for cost difference and shipping fees
3️⃣ Return the original item using our provided instructions
4️⃣ Once received and approved, we will process your exchange

5. Refunds

🔄 Processing Time:

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, the refund will be issued to your original payment method. This typically occurs within 1 to 3 business days but may take up to 10 business days depending on the payment method and financial institutions involved.
• Refund amount will be the purchase price minus return shipping costs (unless the item is defective or we made an error).
• Refund processing time may vary based on your bank or credit card provider.

📌 If 15 business days have passed since your return was approved and you have not received a refund, contact us at shop@lotzoutdoors.com or call 925-222-5689.

6. Cancellations & Order Modifications

• Orders cannot be canceled or modified once they have been processed.
• If an order has not yet shipped, we may attempt to cancel it upon request.
• If an order has shipped, we will contact you with options.

7. Legal Disclaimer

Lotz Outdoors reserves the right to:
✔ Refuse returns that do not comply with this policy
✔ Modify or update this policy at any time
✔ Limit refunds or replacements in cases of abuse or excessive returns

We are not responsible for lost or damaged return packages. All orders shipped to customers using a trackable shipping service. All returns are at the customer's risk until received and inspected by us.  Consider purchasing shipping insurance for high-value items.

Contact Us

For any return-related questions, contact us:

📧 Email: shop@lotzoutdoors.com
📞 Phone: 925-222-5689
📍 Mailing Address:
Lotz Outdoors LLC
10220 River Rd, Suite 302
Potomac, MD 20854
United States