Shipping Policy

Effective Date: March 15, 2025
Last Updated: April 26, 2025

At Lotz Outdoors, we strive to provide efficient and reliable shipping services to our customers. This Shipping Policy explains our shipping process, handling times, and potential delays.

By placing an order on shop.lotzoutdoors.com, you agree to the terms outlined in this Shipping Policy.

1. General Shipping Information

📌 Order Fulfillment & Processing:

• Orders are processed as quickly as possible. While we aim for same-day shipping, handling times typically range from 1 hour to 2 business days.
• In some cases, handling times may be longer due to warehouse operations, carrier delays, or unforeseen disruptions.

📦 Shipping Locations & Carriers:

• Orders may be shipped from multiple warehouse locations depending on product availability.
• We utilize various shipping carriers, including but not limited to UPS, FedEx, USPS, and private freight carriers.
• The carrier used for your shipment is automatically selected based on the fastest and most efficient delivery method for your order.

⏳ Shipping Hours:

• Shipping times are based on local warehouse hours in the region where the item is being shipped from.
• Orders placed outside of normal business hours, on weekends, or holidays will be processed on the next business day.

2. Shipping Times & Delivery Estimates

🚚 Estimated Shipping Times:

• Standard Shipping: Typically 3–10 business days.
• Expedited Shipping: Typically 2–5 business days.
• Express Shipping: Typically 1–3 business days (when available).

📌 Please Note:

• Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, labor disruptions, or supply chain issues.
• Some products may be subject to longer transit times, depending on warehouse location, availability, and carrier selection.
• Orders with multiple items may arrive in separate shipments.

🚨 Unforeseen Delays:

• Lotz Outdoors is not responsible for delays caused by shipping carriers, natural disasters, extreme weather, labor strikes, customs processing, or other unforeseen circumstances.
• If your order is delayed beyond the estimated delivery timeframe, please contact us at shop@lotzoutdoors.com, and we will assist in tracking your shipment.

3. Shipping Fees & Costs

💰 Shipping Costs:

• Shipping costs are calculated at checkout based on your location, selected shipping method, and the warehouse fulfilling the order.
• Some products may qualify for free shipping, which will be indicated on the product page.
• Expedited and Express shipping options are available for an additional fee.

📌 Customs Duties & Taxes:

• International orders may be subject to import duties, taxes, and customs fees.
• These charges are not included in the order total and are the customer’s responsibility.

4. Tracking Your Order

📦 Tracking Information:

• Once your order is shipped, you will receive a tracking number via email.
• Tracking updates may take up to 24 hours to reflect movement from the carrier.
• If you do not receive tracking details within 3 business days, please check your spam/junk folder or contact us at shop@lotzoutdoors.com.

5. Undeliverable Packages & Address Issues

🚫 Incorrect or Incomplete Addresses:

• Customers are responsible for providing an accurate and complete shipping address at checkout.
• If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

📦 Lost or Stolen Packages:

• Once a package is marked as delivered, Lotz Outdoors is not responsible for lost or stolen items.
• If you believe your package was lost or stolen, please contact the carrier directly.
• We recommend checking with neighbors, building managers, or local delivery hubs before reporting an issue.

6. Shipping Restrictions & Limitations

🚨 P.O. Boxes & APO/FPO Addresses:

• Some carriers do not deliver to P.O. Boxes or military addresses (APO/FPO).
• If an order cannot be shipped to your provided address, we will contact you for an alternate address or cancel the order.

⛔ Restricted Products & Locations:

• Certain items may be restricted from shipping to specific locations due to legal regulations, carrier policies, or warehouse limitations.
• We do not ship hazardous materials, flammable items, or perishable goods.

7. Changes, Cancellations & Order Modifications

🛑 Order Changes:

• Once an order is placed, we cannot guarantee modifications to the shipping address, order details, or delivery method.
• If you need to make changes, contact us immediately at shop@lotzoutdoors.com.

📌 Order Cancellations:

• Orders that have not yet been processed or shipped may be eligible for cancellation.
• If an order has already been shipped, it cannot be canceled but may be eligible for a return.

📌 For more details, see our Return & Refund Policy.

8. International Shipping

🌍 Global Shipping Availability:

• We currently offer international shipping to select countries. Availability may vary based on the item and destination.

📌 Customs, Duties & Taxes:

• International shipments may be subject to customs clearance procedures, which can cause delays.
• Customers are responsible for all customs duties, taxes, and import fees imposed by their country.

9. Contact Information

For any shipping-related inquiries, please contact us:

📧 Email: shop@lotzoutdoors.com
📍 Mailing Address:
Lotz Outdoors
10220 River Rd, Ste 302
Potomac, MD 20854
United States

By placing an order with Lotz Outdoors, you agree to this Shipping Policy.

Thank you for shopping with us! 🚀