Shipping Policy

Effective Date: March 15, 2025
Last Updated: October 21, 2026

At Lotz Outdoors, we strive to provide efficient and reliable shipping services to our customers. This Shipping Policy explains where we ship, how orders are processed, shipping costs, and what to expect if there is a delay.

By placing an order on shop.lotzoutdoors.com, you agree to the terms outlined in this Shipping Policy.

1. Where We Ship

• Contiguous United States: All 48 contiguous states and Washington, D.C.
• Alaska and Hawaii: Available for most items, with carrier-calculated rates shown at checkout.
• Canada: Available for select items, with rates shown at checkout.
• If your address is not available at checkout, please contact us before ordering.

2. Order Processing

📌 Handling Time:

• Orders are processed promptly. Handling times typically range from 1 hour to 2 business days before your order ships.
• Some items ship directly from our distributors or manufacturers, and their handling times may be longer. Any extended processing time will be noted on the product page when known.
• In some cases, handling times may be longer due to warehouse operations, carrier delays, or unforeseen disruptions.
• Orders placed outside of normal business hours, on weekends, or on holidays will be processed on the next business day.

📦 Shipping Locations & Carriers:

• Orders may ship from multiple warehouse locations depending on product availability.
• Orders with multiple items may arrive in separate shipments, each with its own tracking number.
• We use various carriers, including UPS, FedEx, USPS, and freight carriers. The carrier is selected based on the most efficient delivery method for your order.

3. Shipping Methods & Delivery Estimates

Delivery estimates begin once your order ships and do not include handling time.

• Economy Shipping: Typically 3 to 10 business days.
• Two Business Day: Typically 2 business days after shipment. Available for eligible lighter-weight orders.
• Overnight: Typically 1 business day after shipment. Available for eligible lighter-weight orders.
• Freight: Delivery timing varies by carrier and destination. The freight carrier may contact you to schedule delivery.

The shipping methods available for your order are shown at checkout and depend on the items, weight, and destination.

📌 Please Note:

• Delivery dates are estimates and are not guaranteed. They may vary due to carrier delays, weather, labor disruptions, or supply chain issues.
• If you need an item by a specific date, please contact us before ordering to confirm availability and shipping options.
• Lotz Outdoors is not responsible for delays caused by carriers, natural disasters, extreme weather, labor strikes, or other circumstances outside our control.

4. Shipping Costs & Free Shipping

🚚 Free Economy Shipping on Orders of $149.99 or More:

• Orders shipping to the contiguous United States with a merchandise subtotal of $149.99 or more qualify for free economy shipping, applied automatically at checkout.
• Orders under $149.99 are charged shipping as calculated at checkout.
• Free shipping applies to economy shipping only. Two Business Day, Overnight, and other faster methods are charged at the rate shown at checkout.
• Heavy, oversize, freight, HAZMAT, and certain supplier-shipped items are excluded from free shipping and are charged applicable shipping fees. Orders shipping to Alaska, Hawaii, or Canada are also excluded.
• See our Discount & Shipping Terms for full details.

💰 Calculated Shipping:

• Shipping costs are calculated at checkout based on your location, selected shipping method, item weight and size, and the warehouse fulfilling the order.
• Oversize and freight items: Orders of 20 pounds or more may show a freight shipping deposit at checkout. Final freight charges depend on the item, destination, and carrier. If additional shipping charges apply, we will contact you before your order ships.
• HAZMAT items: Orders containing hazardous materials are charged a HAZMAT shipping fee, shown at checkout.

📌 Canada: Customs Duties & Taxes:

• Orders shipping to Canada may be subject to import duties, taxes, brokerage, and customs fees. These charges are not included in the order total and are the customer's responsibility.
• Customs clearance may cause delays that are outside our control.

5. Tracking Your Order

• Once your order ships, you will receive a tracking number by email.
• Tracking updates may take up to 24 hours to show movement from the carrier.
• If you do not receive tracking details within 3 business days, please check your spam or junk folder, or contact us at shop@lotzoutdoors.com.

6. Delivery Issues

🚫 Incorrect or Incomplete Addresses:

• Customers are responsible for providing an accurate and complete shipping address at checkout.
• If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

📦 Lost or Stolen Packages:

• Once a package is marked as delivered by the carrier, Lotz Outdoors is not responsible for lost or stolen items.
• Please check with neighbors, building managers, and your local carrier facility, and contact the carrier directly.
• If you still cannot locate your package, contact us at shop@lotzoutdoors.com and we will help you with the carrier.

⚠️ Damaged, Defective, or Incorrect Items:

• Please inspect your order upon arrival and contact us within 5 days of delivery with photos of the item and packaging. See our Return & Refund Policy for details.

7. Shipping Restrictions

⛔ Restricted Products & Locations:

• Certain items may be restricted from shipping to specific states or locations due to legal regulations, carrier policies, or warehouse limitations. If an order includes an item that cannot be shipped to your destination, we will contact you and cancel and refund the affected item.
• We do not ship perishable goods.
• Certain products, including ammunition components, primers, aerosols, batteries, fuels, chemicals, and other regulated products, may be classified as hazardous or restricted materials. These products may require special handling, additional shipping charges, adult signature, and ground transportation. HAZMAT items ship to the contiguous United States only and cannot be shipped to locations where prohibited.

8. Order Changes & Cancellations

🛑 Order Changes:

• Once an order is placed, we cannot guarantee changes to the shipping address, order details, or delivery method.
• If you need to make a change, contact us immediately at shop@lotzoutdoors.com or call 925-222-5689.

📌 Order Cancellations:

• Orders that have not yet been released to the warehouse may be canceled free of charge.
• Orders that have been released to the warehouse but not yet shipped may be canceled for a fee. See our Purchase Options & Cancellation Policy for details.
• If an order has already shipped, it cannot be canceled but may be eligible for a return within 30 days of delivery. Return shipping costs are the customer's responsibility and are deducted from the refund amount.

📌 For more details, see our Return & Refund Policy.

9. Contact Information

For any shipping-related questions, please contact us:

📧 Email: shop@lotzoutdoors.com
📞 Phone: 925-222-5689
📍 Mailing Address:
Lotz Outdoors LLC
10220 River Rd, Suite 302
Potomac, MD 20854
United States

By placing an order with Lotz Outdoors, you agree to this Shipping Policy.

Thank you for shopping with us! 🚀