Cancellation policy

Purchase Options & Cancellation Policy

Effective Date: March 15, 2025
Last Updated: October 21, 2026

At Lotz Outdoors, we strive to process and fulfill your orders efficiently. This policy explains how orders are processed, how to cancel an order, and what fees may apply.

Order Processing

We process orders in the order they are received. Handling times typically range from 1 hour to 2 business days, and some items ship directly from our distributors or manufacturers. Because orders move into fulfillment quickly, please contact us as soon as possible if you need to cancel.

Order Cancellations

📌 Before Warehouse Release:

  • Orders may be canceled free of charge until they are released to our warehouse or supplier for fulfillment.
  • To cancel, contact us immediately at shop@lotzoutdoors.com or call 925-222-5689. Requests received outside business hours are handled the next business day.

⚠️ After Warehouse Release, Before Shipment:

  • Once an order is released to our warehouse or supplier, we may still be able to cancel it, but cancellation is not guaranteed.
  • A cancellation fee of $3 to $20 may apply, depending on the stage of processing, whether packing has begun, and the current shipping status.
  • Freight, special-order, and supplier-shipped items may carry additional cancellation charges from the supplier or carrier. We will tell you the amount before completing the cancellation.
  • Any cancellation fee is deducted from your refund.

🚫 After Shipment:

  • Orders that have already shipped cannot be canceled.
  • You may return eligible items within 30 days of delivery under our Return & Refund Policy.
  • The customer is responsible for return shipping costs, which are deducted from the refund amount.

📦 Partial Cancellations:

  • If your order contains multiple items, you may request to cancel individual items. Items that have already shipped follow the After Shipment terms above.

Cancellations by Lotz Outdoors

We may cancel all or part of an order, and will notify you and issue a full refund for the affected items, if:

  • An item is out of stock or unavailable from our supplier.
  • An item was listed at an incorrect price or with incorrect information. See our Terms of Service.
  • An item cannot be legally or safely shipped to your destination. See our Shipping Policy.
  • We cannot verify the order or the order appears fraudulent.
  • We cannot ship to the address provided and cannot reach you for an alternate address.

No cancellation fee applies when we cancel an order for these reasons.

Refunds for Canceled Orders

  • Refunds for canceled orders are issued to your original payment method, minus any applicable cancellation fee.
  • Refunds typically process within 1 to 3 business days but may take up to 10 business days to appear, depending on your bank or card provider.

How to Request a Cancellation

For the fastest response, please:

  1. Email shop@lotzoutdoors.com with your order number.
  2. Include "URGENT: Cancel Order [Order Number]" in the subject line.
  3. Or call 925-222-5689 during business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.

A cancellation is complete only after we confirm it by email.

Important Notes

  • We cannot guarantee cancellations once an order is placed.
  • The sooner you contact us, the more likely we can accommodate your request.
  • To change an address or order details instead of canceling, see our Shipping Policy.
  • For returns after delivery, see our Return & Refund Policy.

Contact Us

📧 Email: shop@lotzoutdoors.com
📞 Phone: 925-222-5689
🕘 Business Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays
📍 Mailing Address:
Lotz Outdoors LLC
10220 River Rd, Suite 302
Potomac, MD 20854
United States